On Wednesday, March 8th, as part of our Flint & Steel series, CLM hosted award-winning Revenue Performance Coach Rob Jeppsen as he presented “Calling your Shot: Secrets of the World’s Greatest Sales Teams.” Owning or running any business is learning to create predictability in the midst of uncertainty and perhaps the most challenging place to create predictability is in the sales and revenue generation function. Because of this unpredictability, salespeople have to adapt their tactics in order to survive and thrive. The traditional approach of pushing people even when they …READ MORE

By Bob Hiebeler Since the latter half of 2020, everything has migrated online. Mundane tasks that we had to do over and over again pre-2020 have ended up online with stores able to track our purchases and remember our preferences. Repeat orders were easier to fill out as our lists could be set to automatic renewal and delivery. As the systems got more sophisticated and analytics were applied, the stores expanded their offerings to us via digital suggestions, luring us into additional purchases with targeted offerings based on past purchases …READ MORE

By Bob Hiebeler When it comes to building a business that lasts, reputation is everything. Being number one in your vertical is certainly nice, but to continue to grow and push your business forward, people need to know you’re incredible…and the fastest way to achieve this is by providing unparalleled customer service. It’s one thing to tell everyone you’re the best. Any brand can do it, and many do, but what separates the companies who are simply paying lip service from those that are the real deal is the ability …READ MORE

  Part 3: Recruitment and Retention Welcome back to part 3 of our three-part series wrapping up our recent Flint & Steel live discussion with Kristin Scroggin looking at how generational diversity affects employee behavior within the workspace, and what managers and business owners need to know in order to support employee cohesiveness and maximize each groups effectiveness within the organization. In parts 1 and 2 we looked first at the different generational demographics and how to quickly build a game plan to handle conflict and bring them together as …READ MORE

Welcome back to part 2 of our recap of the November 2nd Flint & Steel speaking opportunity we hosted with speaker Kristin Scroggin on generational diversity within the workforce. In part one we looked at the demographic breakdown of the different groups and what key characteristics defined each section. Now, in part two we will look at how, as a manager or business owner, you can not only balance these wildly diverse types of personalities within your workforce, but also utilize the skills and talents each group brings to really …READ MORE

  Part 1: Identifying the Generational Demographics On Wednesday, November 2nd, we hosted another incredible speaker in our Flint & Steel series. We brought in Kristin Scroggin for a look at how generational diversity affects employee behavior within the workspace, and what managers need to know in order to support employee cohesiveness and maximize each group’s contributions to the organization’s goals. With an average of four generations in any diverse workforce, it’s important to recognize the different styles and what it is that makes them tick. More importantly, she discussed …READ MORE